- Who is Brimflexsun?
Brimflexsun is an online retailer specialising in wide-brim sun hats for customers across Europe.
Company Information:
Website: www.brimflexsun.com
Email: brimmed@brimflexsun.com
Telephone: +420 773664001
Address:
Mírové nám. 207/34
400 01 Ústí nad Labem-centrum
Czech Republic
- Which countries do you deliver to?
Brimflexsun supplies customers in eligible European destinations.
Availability may vary depending on local delivery coverage and operational requirements.
- What payment methods do you accept?
We currently accept the following payment methods where ：
Visa
Mastercard
American Express
Apple Pay
Google Pay
Eligible electronic wallet payment methods offered during checkout
Available payment options may vary depending on the customer’s location, device and payment provider availability at the time of purchase.
- When will my order be processed?
Orders are generally processed within 1–2 business days after payment confirmation.
Business days exclude weekends and public holidays.
Orders submitted outside normal business hours may be processed on the next business day.
- How long does delivery take?
Orders are normally delivered within 5–10 business days after dispatch.
- Which carriers do you use?
Brimflexsun works with established delivery carriers including:
DHL
FedEx
UPS Priority services
Carrier selection may vary according to destination and operational requirements.
- How can I track my order?
Shipment tracking updates may be sent automatically to the email address provided during checkout.
Tracking notifications may be issued at various stages, including:
Order dispatch;
Arrival at carrier facilities;
Transit updates;
Local delivery operations;
Delivery completion.
Customers should ensure that the email address provided during checkout is accurate and accessible.
- What happens if my order is delayed?
If a shipment exceeds the standard delivery timeframe, Brimflexsun will initiate an investigation with the relevant carrier.
Following completion of the investigation, and after reviewing the available shipment information, Brimflexsun may determine that:
A replacement shipment is appropriate; or
A refund should be issued for the affected order.
The outcome will depend upon the findings of the carrier investigation and the circumstances of the shipment.
- Can I cancel my order?
Customers wishing to cancel an order should contact Brimflexsun as soon as possible.
Cancellation requests received before dispatch may be accommodated where operationally possible.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to exercise the applicable return or withdrawal rights after delivery.
- Do I have a right to return my order?
Yes.
Consumers located within the European Union and other eligible European jurisdictions may have the right to withdraw from their purchase within 14 calendar days of receiving the goods, in accordance with applicable consumer protection legislation.
To exercise this right, customers should contact:
Email: brimmed@brimflexsun.com
Further information is available in our Refund & Returns Policy.
- How do I return an item?
Customers wishing to return goods should first contact our customer support team by email.
Return instructions will be provided following review of the request.
Unless otherwise required by applicable law, customers are responsible for the direct cost of returning goods under the right of withdrawal.
- What if I receive a damaged item?
If an item arrives in a damaged condition, customers should contact Brimflexsun promptly after delivery and provide:
Order number;
Description of the issue;
Clear photographs showing the condition of the item.
After reviewing the submitted information, Brimflexsun may, where appropriate, provide either:
A replacement item; or
A refund.
For verified transit-related damage claims, return of the damaged item may not be required.
- What if I receive an incorrect item?
If a customer receives an item that does not correspond to the order placed, the customer should contact Brimflexsun promptly and provide relevant details and supporting photographs.
Following review, an appropriate resolution may be offered in accordance with applicable consumer protection requirements.
- When will I receive my refund?
Where a refund is approved, it will generally be processed through the original payment method used for the purchase.
Processing times may vary depending on the payment provider and financial institution involved.
Additional information can be found in our Refund & Returns Policy.
- What should I do if my tracking information has not updated?
Tracking information may occasionally experience delays due to carrier processing procedures.
Customers are encouraged to allow a reasonable period for updates to appear.
If tracking activity remains unavailable for an extended period, customers may contact Brimflexsun for assistance.
- What happens if I entered an incorrect delivery address?
Customers should contact Brimflexsun immediately after discovering any address error.
Address amendments may be possible before dispatch.
Once an order has been shipped, modifications may no longer be available.
Additional transportation or return costs arising from incorrect address information may be charged where permitted by applicable law.
- How can I contact customer support?
For any questions regarding orders, delivery, returns or refunds, please contact:
Email: brimmed@brimflexsun.com
Telephone: +420 773664001