- Introduction
These Terms of Service (“Terms”) govern the use of www.brimflexsun.com and the purchase of products offered by Brimflexsun.
By accessing this website or placing an order, customers agree to be bound by these Terms.
If a customer does not agree with these Terms, the website should not be used for purchasing products.
- Company Information
Website: www.brimflexsun.com
Email: brimmed@brimflexsun.com
Telephone: +420 773664001
Business Address:
Mírové nám. 207/34
400 01 Ústí nad Labem-centrum
Czech Republic
- Eligibility to Purchase
Customers placing orders through this website confirm that they:
Have the legal capacity to enter into binding agreements under applicable law;
Provide accurate and complete information during checkout;
Use the website in accordance with applicable laws and regulations.
- Product Information
Brimflexsun offers wide-brim sun hats through its online store.
Product descriptions, photographs and related content are provided to assist customers in making informed purchasing decisions.
Minor variations in appearance may occur due to display settings, lighting conditions or manufacturing variations and shall not automatically constitute a product defect.
- Orders and Contract Formation
Submission of an order constitutes an offer to purchase products.
An order is considered accepted when Brimflexsun issues an order confirmation and payment has been successfully processed.
Brimflexsun reserves the right to decline or cancel an order where reasonably necessary, including circumstances involving:
Pricing errors;
Product availability issues;
Incomplete customer information;
Suspected misuse of the ordering process;
Legal or regulatory requirements.
Where payment has already been received for a cancelled order, an appropriate refund will be issued.
- Prices and Payments
All prices displayed on the website are shown in the applicable currency presented during checkout.
Customers are responsible for reviewing the final order summary before submitting payment.
Accepted payment methods may include:
Visa;
Mastercard;
American Express;
Apple Pay;
Google Pay;
Other eligible electronic wallet payment methods displayed during checkout.
Available payment options may vary according to customer location and device compatibility.
- Shipping and Delivery
Orders are generally processed within 1–2 business days after payment confirmation.
Brimflexsun works with established carriers including DHL, FedEx and UPS Priority services.
Estimated delivery time is typically 5–10 business days following dispatch.
Delivery estimates are provided for reference and may vary depending on destination, carrier operations, customs procedures, public holidays or other circumstances affecting transportation services.
Shipment status notifications may be sent automatically to the customer’s email address at key stages including:
Dispatch confirmation;
Arrival at carrier facilities;
Transit updates;
Local delivery operations;
Delivery confirmation.
Customers are responsible for ensuring that the contact information provided during checkout is accurate.
- Delayed Deliveries
Where a shipment exceeds the standard delivery timeframe, Brimflexsun will initiate an investigation with the relevant carrier.
Following review of the investigation findings and available shipment information, Brimflexsun may determine that:
A replacement shipment is appropriate; or
A refund should be issued for the affected order.
The selected resolution will depend upon the circumstances of the individual case and applicable legal requirements.
- Transfer of Risk
In accordance with applicable European consumer protection legislation, the risk of loss of or damage to goods remains with Brimflexsun until the goods are physically received by the customer or a person designated by the customer to receive the goods.
Risk shall not transfer merely upon delivery of the goods to a carrier.
This provision does not affect any mandatory consumer rights provided by applicable law.
- Right of Withdrawal
Consumers may withdraw from their purchase within 14 calendar days from the date on which the goods are received, without providing a reason.
To exercise this right, customers must notify Brimflexsun before the withdrawal period expires by contacting:
Email: brimmed@brimflexsun.com
Returned goods must be sent back in accordance with the procedures set out in the Refund & Returns Policy.
Nothing in these Terms limits any mandatory withdrawal rights provided under applicable consumer protection legislation.
- Damaged, Defective or Incorrect Items
Customers should inspect goods promptly upon delivery.
If a customer receives an item that is damaged, defective or incorrect, the customer should contact Brimflexsun within a reasonable period and provide:
Order number;
Description of the issue;
Clear photographic evidence where
After review of the submitted information, Brimflexsun may provide an appropriate remedy, including:
Replacement of the affected item; or
Refund of the purchase price.
For verified transit-related damage claims, return of the affected item may not be required.
- Customer Responsibilities
Customers agree to:
Provide accurate delivery information;
Monitor shipment notifications where ;
Cooperate reasonably with any verification process related to delivery or return requests;
Use the website in a lawful manner.
Customers may be responsible for costs arising from incorrect address information, refused deliveries or failure to collect shipments where permitted by applicable law.
- Limitation of Liability
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
To the extent permitted by law, Brimflexsun shall not be liable for indirect, incidental or consequential losses arising from circumstances outside its reasonable control.
This provision shall be interpreted in accordance with applicable consumer protection legislation.
- Force Majeure
Brimflexsun shall not be responsible for delays or failures resulting from events beyond reasonable control, including:
Natural disasters;
Severe weather conditions;
Transportation disruptions;
Industrial actions;
Governmental measures;
Customs interventions;
Public emergencies;
Infrastructure interruptions affecting transportation services.
Such circumstances may reasonably affect order processing or delivery times.
- Privacy and Data Protection
Personal information is processed in accordance with applicable data protection legislation and the website’s Privacy Policy.
Customers are encouraged to review the Privacy Policy and Cookie Policy available on the website.
- Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Czech Republic.
Where mandatory consumer protection provisions of the European Union, the European Economic Area or the customer’s country of residence apply, such provisions shall remain unaffected.
Nothing in these Terms shall deprive consumers of rights granted by mandatory applicable law.